Communication is a loopback process of conveyor → filtering → receiver → feedback. There is a saying that is very appropriate: see yourself in other people's reactions. Therefore, it can be said that effective communication is the first lesson of human-oriented management, and effective communication is preparation + initiative = honesty, frankness (tongue, tone) and respect for others. As HR workers and corporate managers, we should focus more on doing it.
1. Interpersonal communication description
Communication is speaking, not exactly right. Communication is the "speaking" between people. It is the main way to connect, but not the only way.
For example, oral pronunciation of mouth, written language of text; expressions, movements, body language; music, drawing and art language. They are all ways of communication.
Six steps of communication: Listen - Your body tells the other party: "I'm listening to you"; Check - "Your opinion is..." sentence structure to check your understanding; accept - look with your eyes, listen with your ears, and think with your mind; reject - say "no" in honest and polite voice; express your inner meaning in accurate and specific language; body posture and voice--speak more confidently than voice--speak to convey your true meaning.
Effective communication methods: Effective communication should focus on both the sender and the recipient. For the sender, it is necessary to clearly understand the purpose of the communication, the meaning of the symbol used, the route of delivery, and the possible responses of the recipient.
For the recipient, he must learn how to listen. Not only can he understand the content of the information, but he can also hear the emotions and emotions expressed by the sender in the message transmission.
2. Four points of communication
Improve sensitivity Before communicating, you must try to understand and grasp the actual situation of the other party’s psychology and behavior, so that you can understand the other party’s words and deeds, even the sound of words during the communication process, and achieve “integration and understanding”.
Pay attention to two-way communication Two-way communication is accompanied by feedback process, so that the sender can understand in time how the information is understood and received in reality; and enable the recipient to express the difficulties in acceptance, so as to get help and solve it.
Only when the information is familiar and routine to both parties, or the objective object reflected by the information is very clear, and the accuracy of the information is guaranteed, or must be transmitted quickly, it is appropriate to use one-way communication in these cases, otherwise two-way communication should be adopted.
Pay attention to parallel channels. Under the conditions where necessary and possible, the use of parallel channels should be paid attention to. For example, oral communication is supplemented by memos, verbal communication is supplemented by expressions and gestures, and the meeting results are minutes, etc., which are easy to deepen and accelerate people's understanding and acceptance of information.
Use the language correctly to use the other party’s easy-to-understand language, with clear meanings, focus on concentration, and sincere feelings. Organizational design should be efficient and effective, to avoid overlapping institutions and excessive levels, to cultivate a good organizational climate that is conducive to interpersonal communication, so as to make interpersonal relationships harmonious within the organization.
3. Ten things to pay attention to when communicating
Clarify concepts and related matters before communicating.
Check whether the true purpose of communication is clear.
Consider various environmental situations during communication.
The communication content should be as much as possible to obtain the opinions of others.
Pay attention to content and intonation when communicating.
Transfer as effective information as possible.
There should be necessary feedback tracking and urging.
Not only should we focus on the present, but also on tomorrow.
You should do your best to do what you say.
We should spare no effort to become a "good listener".
4. Ten communication training
Before communicating, try to clarify your thoughts and systematic plans to effectively improve the efficiency of communication.
Review the true purpose of each communication and explain the purpose of the communication in advance. The more concentrated the goals, the better the results.
Consider the entire on-site and interpersonal environment, especially the relationship with whether communication is effective.
When possible, discuss and communicate plans with others, and others can often contribute to the connotation and goals.
Pay attention to the voices that are beyond words. Tone, word use, language selection, and other linguistic or non-verbal factors all play a role.
When the opportunity comes, seize the opportunity to give the recipient some help and value. People are more responsive when their interests are taken care of.
Track communication effects. Use questioning or evaluation behavior measures to understand the extent to which communication information is communicated.
Communication for today and tomorrow. Communication should align current and tomorrow's goals and interests.
Action and communication support each other, and teaching by example is more convincing than teaching by words. Good management behavior is just as important as the ability to speak in communication.
Not only do you want to be understood by others, but you also want to understand others and be a good listener. In communication, listening is the most important skill. Not only do you need to understand the meaning, but you also need to listen to implicit meaning.
5. Communication ten evaluations
Be able to convey decision-making intentions and understand the current situation of the department, point out the work direction and goals, and discuss together to reach a consensus.
Be able to listen to opinions and proposals widely, and receive strong support from various departments during the work process.
Keep abreast of the dynamic situations of the department, and continuously strengthen management efficiency, cost control and cost awareness and implement them.
Daily contact can reach communication opinions with subordinates and establish a trusted working relationship on the basis of seeking common ground while reserving small differences.
Being a deducer role often brings new ideas and moods to the department; encouraging subordinates to speak freely and express their personal opinions.
Let the subordinates think diligently and take action with enthusiasm; and provide suitable and necessary help from time to time.
Be good at using programmatic interviews, control the actual work ability of subordinates and practical communication methods that encourage first and criticize later.
Lead your example to guide your subordinates and set a good example; lead the team to work together and continuously improve your willingness to cooperate.
It often brings a new look to the subordinates and creates a compact and active working atmosphere in reason and unexpected ways.
At work meetings, we often use question-setting questions to ask some simple questions and then gradually deepen them; we strive to make our subordinates clear and understand how to undertake and participate.
"hint"
Simply put: communication is to effectively convey information to the other party. Accurate communication makes the other party feel that what you express is exactly what you mean, but accurate communication does not necessarily mean good communication. It should be noted that "taking advantage of reason and being polite" is bad communication, and "reasonable and polite" is good communication.
Source: China Human Resources Development Network
1. Interpersonal communication description
Communication is speaking, not exactly right. Communication is the "speaking" between people. It is the main way to connect, but not the only way.
For example, oral pronunciation of mouth, written language of text; expressions, movements, body language; music, drawing and art language. They are all ways of communication.
Six steps of communication: Listen - Your body tells the other party: "I'm listening to you"; Check - "Your opinion is..." sentence structure to check your understanding; accept - look with your eyes, listen with your ears, and think with your mind; reject - say "no" in honest and polite voice; express your inner meaning in accurate and specific language; body posture and voice--speak more confidently than voice--speak to convey your true meaning.
Effective communication methods: Effective communication should focus on both the sender and the recipient. For the sender, it is necessary to clearly understand the purpose of the communication, the meaning of the symbol used, the route of delivery, and the possible responses of the recipient.
For the recipient, he must learn how to listen. Not only can he understand the content of the information, but he can also hear the emotions and emotions expressed by the sender in the message transmission.
2. Four points of communication
Improve sensitivity Before communicating, you must try to understand and grasp the actual situation of the other party’s psychology and behavior, so that you can understand the other party’s words and deeds, even the sound of words during the communication process, and achieve “integration and understanding”.
Pay attention to two-way communication Two-way communication is accompanied by feedback process, so that the sender can understand in time how the information is understood and received in reality; and enable the recipient to express the difficulties in acceptance, so as to get help and solve it.
Only when the information is familiar and routine to both parties, or the objective object reflected by the information is very clear, and the accuracy of the information is guaranteed, or must be transmitted quickly, it is appropriate to use one-way communication in these cases, otherwise two-way communication should be adopted.
Pay attention to parallel channels. Under the conditions where necessary and possible, the use of parallel channels should be paid attention to. For example, oral communication is supplemented by memos, verbal communication is supplemented by expressions and gestures, and the meeting results are minutes, etc., which are easy to deepen and accelerate people's understanding and acceptance of information.
Use the language correctly to use the other party’s easy-to-understand language, with clear meanings, focus on concentration, and sincere feelings. Organizational design should be efficient and effective, to avoid overlapping institutions and excessive levels, to cultivate a good organizational climate that is conducive to interpersonal communication, so as to make interpersonal relationships harmonious within the organization.
3. Ten things to pay attention to when communicating
Clarify concepts and related matters before communicating.
Check whether the true purpose of communication is clear.
Consider various environmental situations during communication.
The communication content should be as much as possible to obtain the opinions of others.
Pay attention to content and intonation when communicating.
Transfer as effective information as possible.
There should be necessary feedback tracking and urging.
Not only should we focus on the present, but also on tomorrow.
You should do your best to do what you say.
We should spare no effort to become a "good listener".
4. Ten communication training
Before communicating, try to clarify your thoughts and systematic plans to effectively improve the efficiency of communication.
Review the true purpose of each communication and explain the purpose of the communication in advance. The more concentrated the goals, the better the results.
Consider the entire on-site and interpersonal environment, especially the relationship with whether communication is effective.
When possible, discuss and communicate plans with others, and others can often contribute to the connotation and goals.
Pay attention to the voices that are beyond words. Tone, word use, language selection, and other linguistic or non-verbal factors all play a role.
When the opportunity comes, seize the opportunity to give the recipient some help and value. People are more responsive when their interests are taken care of.
Track communication effects. Use questioning or evaluation behavior measures to understand the extent to which communication information is communicated.
Communication for today and tomorrow. Communication should align current and tomorrow's goals and interests.
Action and communication support each other, and teaching by example is more convincing than teaching by words. Good management behavior is just as important as the ability to speak in communication.
Not only do you want to be understood by others, but you also want to understand others and be a good listener. In communication, listening is the most important skill. Not only do you need to understand the meaning, but you also need to listen to implicit meaning.
5. Communication ten evaluations
Be able to convey decision-making intentions and understand the current situation of the department, point out the work direction and goals, and discuss together to reach a consensus.
Be able to listen to opinions and proposals widely, and receive strong support from various departments during the work process.
Keep abreast of the dynamic situations of the department, and continuously strengthen management efficiency, cost control and cost awareness and implement them.
Daily contact can reach communication opinions with subordinates and establish a trusted working relationship on the basis of seeking common ground while reserving small differences.
Being a deducer role often brings new ideas and moods to the department; encouraging subordinates to speak freely and express their personal opinions.
Let the subordinates think diligently and take action with enthusiasm; and provide suitable and necessary help from time to time.
Be good at using programmatic interviews, control the actual work ability of subordinates and practical communication methods that encourage first and criticize later.
Lead your example to guide your subordinates and set a good example; lead the team to work together and continuously improve your willingness to cooperate.
It often brings a new look to the subordinates and creates a compact and active working atmosphere in reason and unexpected ways.
At work meetings, we often use question-setting questions to ask some simple questions and then gradually deepen them; we strive to make our subordinates clear and understand how to undertake and participate.
"hint"
Simply put: communication is to effectively convey information to the other party. Accurate communication makes the other party feel that what you express is exactly what you mean, but accurate communication does not necessarily mean good communication. It should be noted that "taking advantage of reason and being polite" is bad communication, and "reasonable and polite" is good communication.
Source: China Human Resources Development Network