Stop message: 0x0000023 and 0x0000024 faults
Explanation text: FATFILESYSTEM or NTFSFILESYSTEM
Common reasons: severe drive fragmentation, overloaded file I/O, third-party drive mirroring software, or some antivirus software errors.
Solution: Disable some antivirus software or backup programs, disable all defragment applications; run Chkdsk/f to repair the hard drive, and then restart the computer; select "Last correct configuration" to start the computer.
Stop message: 0x0000002E fault
Explanation text: DATABUSERROR
Common reason: Parity errors in system memory.
Solution: Run the system diagnostic tools provided by the computer manufacturer, especially memory checking; disable the memory caching function in the BIOS; try to start in "safe mode". If Safe Mode boots the computer, try changing to the standard VGA driver. If this does not solve the problem, you may need to use another video adapter card (the compatible video adapter card is listed in the "Compatible Hardware List"); make sure that the drivers of the hardware device have been updated and the system has the latest BIOS; remove some newly installed hardware; select "Last correct configuration" to start the computer.
Stop message: 0x0000003F fault
Explanation text: NOMORSYSTEMPTES
Normally, the driver is not completely cleared.
Workaround: Remove some newly installed software, including backup tools or disk tools, such as defragmentation and antivirus software.
Stop message: 0x00000058 fault
Explanation text: FTDISKINTERNERROR
Common Cause: An error occurred in the main drive of the fault-tolerant set.
Solution: Use Windows 2000 to boot the floppy disk and start the computer from the mirrored (second) system drive; select "Last correct configuration" to boot the computer.
Stop message: 0x0000007B failure
Instructions: INACCESSIBLEBOOTDEVICE
Common reasons: Problems occur during the initialization of the I/O system (usually boot drive or file system).
Solution: Check whether there are viruses on your computer. This Stop message usually appears when there is a virus in the boot sector; use the "Repair Console" to repair the drive; remove the newly installed hard drive or control card; if the system is equipped with a SCSI adapter card, please request the latest Windows 2000 driver from the adapter card seller, disable the synchronization negotiation function, and check the SCSI ID number of the terminal head and device; if the system is equipped with an IDE device, set the IDE port to Primary. Check the Master/Slave/Only settings of the IDE device. Except for the hard drive, remove all other IDE devices; run CHKDSK. If Windows 2000 cannot start CHKDSK, you must remove the hard disk and connect it to another Windows 2000 system, and then use the CHKDSK command to check the hard disk; select "Last correct configuration" to start the computer.
Stop message: 0x0000007F fault
Explanation text: UNEXPECTEDKERNELMODETRAP
Usually cause: hardware or software problems, hardware failure.
Workaround: Run system diagnostic tools provided by computer manufacturers, especially memory checks. This Stop message often occurs in errors or misconfiguration of memory; disables memory caching function in the BIOS; tries to remove or replace hardware and other peripherals; check the Microsoft compatible hardware list (HCL) to ensure that all hardware and drivers are compatible with Windows 2000. This problem may be caused by an incompatible motherboard; select "Last correct configuration" to start the computer.
Stop message: 0x00000050 fault
Explanation text: PAGEFAULTINNONPAGEDAREA
Common reason: memory error (the data cannot be used with paging files).
Solution: Remove all newly installed hardware; run all system diagnostic software provided by the computer manufacturer. Especially memory checks; check if all new hardware or software is installed correctly, if this is a completely new installation, please contact the hardware or software manufacturer for any Windows updates or drivers you may need; disable or uninstall all anti-virus programs; disable the BIOS memory option.
Stop message: 0x0000077 fault
Explanation text: KERNELSTELSTACKINPAGEERROR
Typical Cause: The pages required by kernel data cannot be read into memory from the paging file.
Solution: Use the latest version of anti-virus software to check whether there are viruses on your computer. If the virus is found, perform the necessary steps to clear it from the computer. See all system diagnostic software provided by the manufacturer, especially memory checking; disable BIOS memory options.
Stop message: 0x00000079 fault description text: MISMATCHEDHAL
Common reason: The hardware abstraction layer does not match the kernel or machine type (usually happens when single-processor and multi-processor configuration files are mixed in the same system).
Solution: To resolve this error, use the command console to replace the wrong system file on the computer.
The kernel files of a single processor system are, and the kernel files of a multi-processor system are, but these files must correspond to the files on the installation media; after installing Windows 2000, no matter which original file you are using, they will be renamed to a file. The HAL file also uses the name after installation, but it is in the installation media, but there are several possible HAL files on the installation media.
Stop message: 0x0000007A fault description text: KERNELDATAINPAGEERROR
Typical Cause: The pages required for kernel data cannot be read into memory from the paging file (usually due to a failure on the paging file, a virus, a disk controller error, or a failed memory).
Solution: Use the latest version of anti-virus software to check whether there is a virus on your computer. If a virus is found. Then perform the necessary steps to clear it from the computer. Please refer to the virus software documentation to learn how to perform these steps; if the computer has been formatted using the NTFS file system. You can restart the computer and then run the Chkdsk/f/r command on the system partition. If the command cannot be started due to an error, use the command console and run the Chkdsk/r command; run all system detection software provided by the computer manufacturer, especially memory checking.
Stop message: 0xC000021A fault description text: STATUSSYSTEMPROCESSTERMINATED
Common reasons: User-mode subsystems, such as Winlogon or Client Server Runtime Subsystem (CSRSS), have been damaged, so security can no longer be guaranteed.
Workaround: Remove all newly installed hardware; if you cannot log in, restart the computer. When the list of available operating systems appears, press the F8 key, select the "Last correct configuration" option to start the computer; run the recovery desk, and allow the system to fix any detected errors.
Stop message: 0xC0000221 fault description text: STATUSIMAGECHECKISU7MMISMATCH
Normally cause: The driver or system DLL has been corrupted.
Workaround: Run the failed reconciliation console and allow the system to fix any detected errors; if an error occurs immediately after memory is added to the computer, it may be that the paging file is corrupted, or the new memory is faulty or incompatible. Delete and return the system to the original memory configuration.
(2) Troubleshooting Windows XP Blue Screen of Death
Windows XP is an operating system based on Windows 2000. Its blue screen error (Stop error) is similar to Windows 2000.
1. General solutions
(1) Restart the computer.
(2) Ensure that all new hardware or software are installed correctly. Unplug a new hardware device every time and see if it can eliminate the error. If it can be eliminated, go to (3). Replace any hardware that has been proven to be problematic by this test. You can also try running hardware diagnostic software provided by computer manufacturers. If it is a newly installed hardware or software, please contact the manufacturer for the Windows XP update or driver you may need.
(3) Click "Start → Help and Support → Get Support" in the Windows XP news group (under "Request Help"), and then click Get Help from Microsoft in the column on the left.
(4) Click "Start → Help and Support" and then click "Fixing a problem) (located under "Select a Help Topic") to get a list of troubleshooting programs.
(5) Check the Microsoft Hardware Compatibility List (HCL) to confirm whether all hardware and drivers are compatible with Windows XP. To view the latest version of HCL, visit the Microsoft Web site (/hcl/).
(6) Disable or delete any newly installed hardware (memory, adapter, hard disk, modem, etc.), driver or software.
If you can start Windows XP, check the System Log in Event Viewer for additional error messages that may help identify the device or driver that is causing the problem. The way to start "Event Viewer" is: click "Start → Settings → Control Panel → Performance and Maintenance → Administrative Tools", double-click the Event Viewer to open it, and then double-click the system log to view it.
If Windows XP is not enabled, try starting the computer in safe mode and then delete or disable any newly added programs or drivers. To start the computer in safe mode, restart the computer and press the F8 key when you see a list of available operating systems. On the Advanced Options screen, select Safe Mode to start.
(7) If you can access the Internet, please visit the Microsoft support site (/support/). Search the Microsoft Knowledge Base to find "Windows XP Professional" and numbers related to received Stop errors. For example. If the message "Stop:0x0000000A" is displayed, search for 0x0000000A.
(Use the latest version of anti-virus software to check for viruses on your computer. If a virus is found, perform the necessary steps to remove it from your computer. For steps, see the instructions for anti-virus software.
(9) Verify whether the hardware device driver and system BIOS are the latest version. Hardware manufacturers can help you determine the latest versions or get these latest versions, disable the BIOS memory option
(10) Run certain system diagnostic software provided by computer manufacturers, especially memory checks.
(11) Check whether the computer has the latest Service Pack installed. For a list of Service Packs and their download instructions, please visit the Windows Update Web site (/).
(12) If you cannot log in, please restart the computer. After displaying the available operating systems list, press the F8 key. On the Advanced Options screen, select the "Latest Correct Configuration" option to start the computer.
Note: When using the most recent correct configuration, the system settings changes made since the last successful startup will be lost.
2. Special blue screen information
Some Stop errors display descriptive messages such as "DATABUSERROR" to help you find the exact solution to the error.
(1)Software and device driver Stop error:
Error message: 0x0000007B Descriptive text: INACCESSIBLE_BOOT_DEVICE
Error message: 0x0000009F Descriptive text: DRIVER_POWER_STATE_FAILURE
Error message: 0xC000021A Description text: STATUS_SYSTEM_PROCESS_TERMINATED
Error message: 0xC0000221 Description text: STATUS_IMACE_CHECKSUM_MISMATCH
Error message: 0x0000001E Description text: KMODE_EXCEPTION_NOT_HANDLED
Error message: 0x000000D1 Descriptive text: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Error message: 0x000000EA Description text: THREAD_STUCK_IN_DEVICE_DEVICE_DRIVER
Error message: 0x00000050 Description text: PAGE_FAULT_IN_NONPAGED_AREA
Error message: 0x0000000A Description text: IRQL_NOT_LESS_OR_EQUAL
Note: Stop errors 0x0000001E, 0x000000A, and 0x0000007B can also be caused by conventional hardware errors.
For this type of Stop error, we can first follow the steps below the regular Stop error. If the Stop error still exists, try the following steps:
① Check whether the driver identified in the Stop message has been signed and certified by Windows Hardware Quality Laboratory (WHQL). Run the driver that checks for unsigned.
②Try to replace the driver identified in the Stop message: you can use a good copy obtained from the installation media, or use an updated version obtained from the manufacturer.
③Disable the driver identified in the Stop message or the newly installed driver.
④If you have a video driver provided by Windows XP, you can try switching to the standard VGA driver or the compatible driver that comes with Windows XP.
⑤Uninstall any software that uses filter drivers (such as antivirus, disk defragmentation, remote control, firewall or backup programs).
⑥ Run the "Recovery Console" and allow the system to fix any detected errors.
⑦ If a computer error occurs immediately after adding memory, it means that the page file may be corrupted, or the new memory may be incorrect or incompatible. In this case, delete the file and restore the system to the original RAM configuration.
(2) File system Stop error:
Error message: 0x00000023 Description text: FAT_FILE_SYSTEM
Error message: 0x00000024 Description text: NTFS_FILE_SYSTEM
For this type of Stop error, we can first follow the steps below the regular Stop error. If the Stop error still exists, try the following steps:
① If you are using a SCSI adapter, you can obtain the latest Windows XP driver from the hardware manufacturer, disable the synchronization negotiation function of the SCSI device, verify whether the SCSI chain is terminated correctly, and at the same time check the SCSI ID of the device. If you cannot determine how to perform the above steps, refer to the instructions for the device.
②If you are using an IDE device, define the IDE port as "Only Master". Check the Master/Slave/Only settings of the IDE device. Delete all IDE devices except the hard drive. If you cannot determine how to perform the above steps, see the hardware instructions.
③Disable or uninstall any software that uses filter drivers (such as antivirus, disk defragmentation, remote control, firewall or backup programs).
④ Run Chkdsk/f to determine whether the file system is corrupt. If Windows XP cannot run Chkdsk, move the drive to another computer running Windows XP and run the Chkdsk command on that drive on that computer.
(3) Hardware failure Stop error:
Error message: 0x0000001E Description text: KMODE_EXCEPTION_NOT_HANDLED
Error message: 0x0000000A Description text: IRQL_NOT_LESS_OR_EQUAL
Error message: 0x0000007B Descriptive text: INACCESSIBLF_BOOT_DEVICE
Error message: 0x0000007F Description text: UNEXPECTED_KERNEL_MODE_TRAP
Error message: 0xC0000218 Descriptive text: UNKNOWN_HARD_ERROR
Note: Stop errors 0x0000001E, 0x000000A, and 0x0000007B can also be caused by software and device driver errors.
For this type of Stop error, we can first follow the steps below the regular Stop error. If the Stop error still exists, try the following steps:
① Check whether the drivers of the device on the computer have been signed and certified by the Windows Hardware Quality Laboratory (WHQL). Run the driver that checks for unsigned.
② Verify the updated version of the driver available for hardware use with the manufacturer.
③Update any software that uses filter drivers (such as antivirus, disk defragmentation, remote control, firewall or backup programs).
④Uninstall any unimportant hardware and software to help separate items that may cause problems.
⑤ Install Windows XP in a new folder. Step by step, add the driver and restart it to separate out the drivers that are causing the problem.
⑥ Run the "Recovery Console" and allow the system to fix any detected errors.
3. Troubleshoot system Internet errors
For most people, Modem+IE is their Internet combination, and there will also be a large number of error messages during dialing and browsing.
Prompt message: Bad File Request
Common reason: Incorrect file request. You may fill in incorrect information when filling out certain forms on the other party’s web page, which may cause errors when processing the information.
Solution: Press the "BackSpace" key to modify.
Prompt message: Failed DNS Lookup
Normal reason: Failed to find the DNS server. The URL locations that the user typed cannot be translated into IP addresses. This error is usually due to excessive load on the website and usually occurs on commercial websites.
Solution: Give up or try again later.
Prompt message: TCP Error Encountered While Sending Request To Server
Normal reason: An error occurs when TCP packets are sent to the server. When transmitting some illegal or incomplete data, a TCP error will occur.
Solution: You can try to connect to the web page after a while.
Prompt message: Unable to create HOST
Normal reason: The host cannot be found. This means that the URL or other URL you typed cannot find the desired destination, or the URL does not exist, or it may be that there is a problem with your network connection.
Solution: Check whether the entered address is correct.
Prompt message: A connection with the server can not be established
Usually reason: The connection to the server cannot be established. The WWW browser cannot establish a connection with the specified server, and there are two possible reasons: if only this prompt appears in the message, the reason is that the user does not run the dial-up networking program correctly before filling in the URL address in the browser; if there are other prompt information before the prompt message, it is usually: Internet Explorer Cannot Open The Internet Site method://, the reason is that the user did not access the Internet before connecting to a certain server, or the connection was interrupted in the middle; or the correct method (such as ftp, http, etc.) is given in the URL address, but the wrong computer name is specified, or the computer does not support the method. As given by the user, the host is a mail server, not a WWW server.
Solution: If it is a first type of error, please execute the dialing program first; if it is a second type of error, please correct the URL address; if the error still occurs after correcting the address error, the reason is on the other host, and the user can only give up the connection to the computer.
Prompt message: Cannot find “tlenet://202.98.32.111/”. Make sure the path or Internet address is correct.
Usually reason: the address (URL) xxxxxxx cannot be found, check whether the path or address is correct. The user uses the wrong access method (input error) in the URL address, or the browser (IE) does not support this access method.
Workaround: Modify the wrong method in the URL, or cancel the operation.
Prompt message: Connection to was terminated. Do you want to reconnect?
Normal reason: The connection to the host is interrupted. Is it reconnected? Your dial-up connection software to the ISP host is interrupted, mostly due to interruptions in the telephone line.
Solution: Select Reconnect in the dialog box of the prompt message.
Prompt message: File Not Found The requested URL /jiangbo/ was not found on this server.
Usually reason: the file is not found, and the specified URL xxxxxx file is not found on the server. The computer specified by the user in the URL is already connected, but the file xxxxxx required by the user is not found, which may be because the file name and its path are incorrect, or the file has been deleted (or removed).
Workaround: Modify the file name and its path in the URL to make sure it is correct, or cancel the operation.
Prompt message: Internet Explorer cannot open the Internet site xxxx://
Usually reason: The browser cannot open the site: xxx://. The browser cannot open a certain site. The reason may be that the number-plug-up program is not running, the user's computer has not yet "surfing the Internet"; or the DNS domain name server is set up incorrectly; the address input is incorrect; the computer specified by the user in the URL address does not support the methods specified in the URL, etc.
Solution: This error message often has a reason description, and the specific explanation should be based on this explanation information.
Prompt message: Internet Explorer cannot open the Internet siteexxx:/// The connection with the server was reset.
Normal reason: WWW browser cannot open the site: xxx://. The connection to the server is interrupted. During the connection process, the dial-up network is interrupted. The reason may be that the phone is brought up, causing the connection between the user's computer and the ISP's server to be interrupted; or other reasons for interrupting the connection.
Workaround: Run the dial-up network and reconnect the site.
Prompt information: Internet Explorer cannot open the Internet site xxx:// The site was not found Make sure the address is correct, and try again.
Usually reason: The browser cannot open the site, the site is not found, make sure to use the correct address, try again. The browser cannot open the specified server site. The most fundamental reason is that the domain name address is entered incorrectly; the domain name server is set up incorrectly or the server is incorrect, and the domain name cannot be converted into an IP address; the browser has not dialed up before connecting to the Internet.
Solution: Run the dial-up connection program; correct the domain name error; check whether the domain name server address is set correctly.
Prompt message: The computer is not receiving a responce from the modem. Check that the modem is plugged in, and if necessary, turn the modem off, and then turn it back on.
Common reason: The computer does not receive a modem response. Check if the modem is connected, and if necessary, turn off the modem power and turn on its power. The modem is not connected correctly; or the modem power is not turned on and other reasons.
Solution: Connect the modem correctly; turn on the modem power; turn on the power again after turning off the modem power.
Prompt message: The Microsoft Dial-Up Adapter is not installed or not responding the Network section of control panel, remove the driver and then add it again.
Common reason: Microsoft dialing adapter is not installed or has no answer. First delete the driver in the network configuration of the Control Panel, and then add it again. When a user runs a dial-up network program (Dial-Up Networking), the computer does not find the TCP/IP protocol. Most of the reasons are that the network protocol is not configured correctly, that is, the TCP/IP protocol is not included in the network configuration.
Solution: Install TCP/IP protocol for your computer.
Prompt message: The modem is being used by another Dial-Up Networking connection or another program. Disconnect the other connection or close the program, and then try again.
Common reason: The modem is being used by another dial-up network or program. Disconnect the modem or close the application using the modem and try again. When the user is running the dial-up network, the system discovers that the modem has been used by another program. The reason may be that another program is using a modem; another program that has used a modem is not closed normally; port conflicts (mostly occur on computers that use serial-port mouse).
Workaround: Close other programs using the modem; check whether the port settings conflict.
Prompt information: The site was not found, Make sure the address is correct, and try again.
Usually reason: The site is not found, try again after entering the correct address. Enter the wrong address when browsing WWW; or the domain name server (DNS) setting is incorrect.
Solution: Modify the address in the browser address bar; reset the TCP/IP protocol software, or reset the DNS parameters under Windows dial-up network.
Prompt message: The TCP manager is still busy dialing. Press within the TCP manager to abort the dialing process.
Normal reason: TCP manager is dialing. Please press the ESC key in the TCP manager first to abort the dialing process. When the TCP manager is in the dialing process, the user wants to shut down the software system.
Solution: Make sure that in TCP Manager, press the ESC key, abort dialing first, and then close the software system.
Prompt message: There has an error transferring your mail. I sid: PASS and then the POP server (username@hostname) sid: ERR Password failed for xxxxx. Usually reason: An error occurred during the delivery of the mail: POP3 server returns when checking the password: The user’s xxxxxx password is incorrect. Using the Eudora mail program, the password you entered appears incorrectly when checking the mailbox.
Solution: Modify the password and recheck the server mailbox.
Prompt message: There is no dialtone. Make sure your modem is connected to the phone line properly.
Common reasons: There is no dialing sound; make sure your modem is properly connected to the phone line. The modem did not detect a dial tone, which may be due to a telephone system failure; or the telephone line is not properly connected to the modem; or the modem is malfunctioning.
Solution: Pause the use of the modem and first determine whether someone is using the same telephone line; check whether the phone can be used normally. If the phone cannot be used, it means that the fault is in the telephone system; if the phone can be used, check the telephone line to ensure that the modem is correctly connected to the modem and the modem power is on.
Prompt information: Web site found, waiting for reply.
Usually reason: The network site is found, please wait for the return information. The user uses a browser to connect to a certain site and enters the domain name in the address bar. When the DNS domain name service system translates the domain name into the corresponding IP address, the information will be displayed in the browser status line.
Solution: Wait, the browser is connecting to the other host.
Prompt message: You have been disconnected from the computer you dialed. Douleclick the connection to try again.
Normally, you have disconnected from the dialed computer, double-click to connect, and try again. Because of the user, it is mostly because of the error in the password or user name input, and the user's identity cannot be confirmed.
Solution: Check the username and password and re-enter; if there is still an error, please contact the ISP